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Waiter - Bahrain - Manama

Location

Bahrain - Manama

Industry

Food & Beverages

Contract Type

Contract, Full Time


Posted

29 January 2017

Closes

29 April 2017

Job Description:

Basic Job Function:

A waiter’s primary duty is to provide excellent customer service, accurately take orders, and deliver food. Servers are expected to know complete menu & all related products. They work closely with other waiter staff and the kitchen staff to ensure the restaurant is operating efficiently and guests are satisfied.

A waiter can be asked to perform extra duties as required by management in accordance to business needs.

Job Duties & Responsibilities:

  • Report for duty punctually for every shift, in appropriate, complete, clean and ironed uniform
  • Attends daily pre-shift meeting
  • Prepare the restaurant for service following the established checklists for your role and as directed by Superior; make sure that everything is complete before service starts and report to Manager on Duty if anything needs attention
  • Follows all steps of service (provided during training)
  • Greeting guests (with eye contact and smile)
  • Escort guests to their tables
  • Always approach customers with a smile and help to create a great atmosphere.
  • Take an accurate record of the order. Motivate runners to perform in order to deliver food in a timely manner
  • Have a good knowledge and understanding of all food and drink menus to ensure the best service for the customer
  • Accurately enters all orders into the POS
  • Know how to operate any computer equipment including cash register, credit card machines, familiar with MICROs
  • Coordinate with BOH
  • Serve customers quickly at multiple tables
  • Must be attentive to the guest needs
  • Maintain excellent customer service skills. Work to solve any complaints customers might have
  • Remain calm, patient and polite if receiving customer feedback
  • Assists food runners in clearing and resetting tables when not busy
  • Maintain a positive and motivated attitude at all times while working with customers and fellow employees
  • Attend training sessions and team meetings as required and to be involved and contribute to these
  • Complies with all cash handling policies and procedures
  • Complies with health & safety procedure and regulations
  • Complies with policies and procedures
  • Performs opening/closing and restocking duties each shift
  • Set a great example to new employees

Requirements:

  • At least 2 years work experience. • International experience an asset. • Excellent communication and organizational skills • English fluency (speaking, writing and reading) is mandatory; Arabic speaking is an asset . • Highly responsible & reliable. • Work well under pressure in a fast paced environment. • Must be able to work well in a team environment. • Strong interpersonal and problem solving abilities. • Good presentation, youthful, enthusiastic, charismatic and approachable.
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